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THE COMPANY Quality

Since commencing operations, METROLAB has recognized the need for systematic and continuous effort to ensure:

  1. Compliance with specifications arising from developments in technology, legislation and its customers.
  2. Continual improvement of the quality characteristics of the products and services it offers, so that customers remain satisfied.
  3. Increasing efficiency and effectiveness in the operation of the business.

In order to achieve these objectives, it was decided in 2003 to install and implement a Quality Management System compliant with the requirements of ISO 9001.

The design, documentation and initial implementation of a Management System based on METROLAB's specific needs was done in collaboration with an experienced external partner, who continues to support its operation and takes part in its modifications, whether they arise from new versions of the Standard or are decided in the framework of continuous improvement.

The Management System was first certified in February 2004 and continues to be certified by the accredited body TÜV Hellas based on the ISO 9001 Standard.

Since 2013 the company has also been certified by TÜV Hellas in accordance with Ministerial Decision 1348/04 of the Ministry of Health, which is in the process of being replaced by Regulation (EU) 2017/746, for the storage and distribution of in vitro diagnostic medical devices (IVD).

One of the objectives of METROLAB is to minimise the environmental impact of its operation. The company has policies and procedures to reduce energy and natural resource consumption, a recycling programme and to gradually reduce and, as far as possible, eliminate emissions to the atmosphere. In 2024 it was decided to integrate into the Management System policies and procedures that lead to compliance with the requirements of ISO 14001. The relevant certification is expected in early 2025.

See here all METROLAB activities for the protection of the environment.

Additionally, METROLAB is interested in hygiene, safety and good working conditions for its staff. In addition to a healthy working environment, the company has installed a fire safety system and has adopted and implemented a policy on the prevention and handling of violence and harassment in the workplace.

Finally the company has established and implemented a Code of Ethics, which concerns both its employees and partners. Key issues of the Code are compliance with competition and fair business rules, the avoidance of bribery and corruption, non-discrimination  and fair treatment, protection of confidential information, etc.

Download our current ISO 9001 certificate in English

Download our certificate acc to Regulation 1348